Free delivery for orders over £50

COVID-19

Changes Within Our Store

The spread of coronavirus Covid-19 has affected so many of us in so many ways, we hope you and your loved ones are safe and well. We have made some important changes in the way we work to help ensure both our valued team as well as our valued customers are protected.

We closed our doors ahead of the government’s request as we felt this was the right thing to do, we’re now busy making plans to re-open on 15th June and are working hard to make sure that we can all shop safe.

We have installed Perspex screens to our counter to protect staff and customers, installed a hand sanitising station at the entrance, enhanced our cleaning frequency, visitor numbers will be reduced and social distancing will be implemented throughout the store. All staff on site have completed their Covid-19 online training.

Every customer or visitor entering the store will be required to sanitise their hands and we encourage you to shop alone and not to wear gloves.

Customers may no longer consume food or drink inside the store.

Please do not visit if you feel unwell, instead order on-line and we will deliver to you.

If the government recommend additional measures, these too will be introduced and any changes will be updated on this page.

Returns & Refunds

Ahead of our closure we extended our returns policy. Any purchase from 1st March 2020 will be eligible for return until 15th July 2020. From 15th June 2020, our returns policy will revert back to 28 days. Orders made via the website are eligible to return instore, in line with the website’s return’s policy 

https://www.numberfourteenampthill.co.uk/policies/refund-policy
 
Returned items will be quarantined for 72 hours prior to being returned to the shop floor.

Contactless Collections & Payments

There will be a separate area for customers wishing to collect orders, however entry will be on a one in, one out basis. The hours of 4pm-5pm Tuesday to Saturday will be dedicated to customer collections only.

Our preferred payment will be contactless or Apple Pay